Before you begin
Open Apps > Order Editing > Content.
Write short answers for shipping, address changes, returns, or other offer-specific questions.
Use it as a content block on the Checkout or Thank you page, or as a saved block inside an upsell strategy. How to Create and Manage Content Blocks explains both.
Why this template helps
Use FAQ when shoppers hesitate because of logistics or policy questions. Expandable questions keep the offer compact while still answering objections. It is useful on checkout and post-purchase surfaces where support tickets often start.
Create the block
Select Create content. For a block you'll reuse inside strategies, open Saved blocks and select Create saved block instead.
Choose the FAQ template. For a content block, choose where it shows and select Continue.
Enter a Block name, or select Generate. Only you see it.
Optionally edit the Section title above the questions.
For each row, set the Question and Answer.
Select Add question for more rows (up to 12). Remove unused rows.
For a content block, choose its markets, customers and schedule. For a saved block, set Status to Active (or keep Draft) and set Show on to All devices, Mobile, or Desktop.
Select Publish block (or Save as draft). For a saved block, select Save block.
Keep answers short. Link to full policy pages only when the detail does not fit in a few sentences.
Review the block's appearance
Use Appearance for the layout and style controls available to this template. Check the preview beside the editor, then save the block and its strategy. Editing a shared block affects every strategy using it.
Show on follows the shopper's device: phones see All devices and Mobile blocks, and computers see All devices and Desktop blocks. Browser width and zoom do not change it.
Add it to a strategy
For a saved block:
Open an upsell strategy and select Add content block under Offer layout.
Place the FAQ below or beside the product offers so shoppers can expand questions without losing the offer.
Save the strategy.
Preview the offer
Open the strategy preview and expand each question.
Confirm answers match current store policies.
Review the checkout editor preview for the target placement when needed. If you limited Show on, turn the Order Editing app block's Preview Mobile setting on to see the phone result, and off to see the computer result.