Swap (formerly Swap Commerce) is a global returns, exchanges, and cross-border commerce platform. This article explains how Order Editing works alongside Swap so your international customers get a seamless post-purchase experience.
Swap handles international returns, exchanges, and cross-border logistics for Shopify merchants. Order Editing handles pre-fulfilment order changes. Together, they cover the full post-purchase lifecycle: customers can edit their order right after checkout through Order Editing, and initiate returns or exchanges after receiving it through Swap.
Customer places an order. The Order Editing window opens. The customer can change items, quantities, or their shipping address.
The editing window closes. The order is finalized and sent for fulfilment.
Customer receives their order. If they need to return or exchange items, they use Swap's portal.
Order Editing catches changes before fulfilment, which reduces the volume of international returns that need to be processed through Swap. This is particularly valuable for cross-border orders where return shipping costs are high.
💡 Tip: International returns are expensive. Order Editing helps reduce them by letting customers fix mistakes before the order ships, saving you cross-border return shipping costs.
An active Order Editing subscription
Swap installed on your Shopify store
Enable Swap in Order Editing. In Order Editing, go to Settings > Integrations and enable Swap Global.
No additional configuration needed. Order Editing and Swap work at different stages of the order lifecycle. Just ensure both apps are installed and active.
If a customer edited their order and then wants to return the edited items through Swap, Swap should show the post-edit order. If Swap is showing the original order, check that the edit was completed before the order was fulfilled.
No. Order Editing handles pre-fulfilment changes. Swap handles post-delivery returns and exchanges. Running both gives your international customers the most flexibility.
Many merchants see a reduction in returns after enabling Order Editing, especially for international orders where customers catch address mistakes or product selection errors before the order ships.
