When a customer interacts with Order Editing, the app automatically tags the Shopify order to reflect what happened. These tags let you track order changes, build Shopify Flow automations, filter orders in your Shopify admin, and integrate with third-party tools that read order tags.
This article covers every tag Order Editing can apply, grouped by category. Each tag is shown in code format exactly as it appears on the Shopify order.
💡 Tip: You can use these tags as triggers or conditions in Shopify Flow workflows. For example, trigger a Flow when an order is tagged with orderediting:cancellation_requested to route cancellation requests to your support team for manual review.
These tags are applied when a customer makes changes to the products in their order.
Tag | When it's applied |
| A product has been added to the order. |
| A product has been removed from the order. |
| Product quantity has been modified. |
| Product variant has been changed (e.g. size, colour). |
These tags reflect the overall status of the order after a customer has interacted with Order Editing.
Tag | When it's applied |
| Actions taken by the customer have been saved to the order. |
| Customer saved order edits that reduced their total order value. |
| Shopify Flow created this order by duplicating it from the original. |
| The order edits have been reversed by Shopify Flow. |
These tags track the lifecycle of an order cancellation, from request through to completion, including the refund method used.
Tag | When it's applied |
| Order cancellation has been requested by the customer. |
| Order cancellation has been approved. |
| Order has been cancelled. |
| Order cancelled with store credit issued as the refund method. |
| Order cancelled with refund issued through the original payment gateway. |
| Order cancelled via support ticket (routed through Shopify Flow). |
These tags are applied when a customer modifies their address or shipping details.
Tag | When it's applied |
| Billing address has been updated. |
| Shipping address has been updated. |
| Shipping method has been modified. |
| Shipping has been upgraded to a faster or premium method. |
These tags track payment-related changes and invoice actions on the order.
Tag | When it's applied |
| Action resulted in sending an invoice to the customer. |
| Invoice has been printed for the customer. |
| Payment method has been changed. |
| Discount code has been applied to the order. |
| A discount has been applied to the order. |
These tags are applied when communication-related actions occur on the order.
Tag | When it's applied |
| Customer email address has been updated. |
| Customer contacted the store through Order Editing. |
| Post-purchase email sent to the customer. |
These tags relate to payment authorization status on orders within the editing window.
Tag | When it's applied |
| Notification that the order's payment authorization is close to expiry. |
| Payment has been captured to avoid order expiration. |
These tags are specific to the ShipHero integration and track hold status on orders sent to ShipHero for fulfilment.
Tag | When it's applied |
| Order put on hold in ShipHero during the editing window. |
| Hold released in ShipHero after the editing window closes. |
| Failed to communicate with ShipHero. |
These tags cover edge cases, errors, and special features.
Tag | When it's applied |
| An error occurred that requires human intervention. Check the order for issues. |
| A customer metafield has been updated. |
| Delivery has been rescheduled. |
| Order was upsold and is considered fully paid. |
These tags are applied when a customer's order edits result in a lower order value (a downgrade) and track how the refund difference was handled.
Tag | When it's applied |
| Order downgraded with the difference issued as store credit. |
| Order downgraded with the difference refunded through the original payment gateway. |
| Order downgraded with the refund routed via support ticket (through Shopify Flow). |
Yes. An order can accumulate multiple tags as the customer makes different changes. For example, if a customer adds a product and updates their shipping address, the order will be tagged with both orderediting:product_added and orderediting:shipping.
Yes. All Order Editing tags can be used as triggers or conditions in Shopify Flow workflows. This is one of the most powerful uses of tags. You can build automations like: when an order is tagged with orderediting:cancellation_requested, send a Slack notification to your ops team, or when an order is tagged with requires_customer_support, create a support ticket automatically.
Yes. Order Editing tags behave like any other Shopify order tag. You can remove them manually from the order detail page in your Shopify admin, or remove them programmatically via Shopify Flow or the Shopify API. Removing a tag doesn't reverse the action it represents.
Yes. In your Shopify admin, go to Orders and use the tag filter to search for any Order Editing tag. This is useful for finding all orders where a specific action occurred, like all cancelled orders or all orders with address changes.
