Fraud Prevention protects your store by blocking customers from editing their shipping address to an address connected with fraudulent order activity. This helps prevent bad actors from rerouting orders to known fraudulent addresses after checkout.
You'll find this at Settings > Fraud Prevention.
Enable post-purchase fraud prevention
When turned on, Order Editing monitors address changes during the editing window. If a customer uses the same credit card to place orders at various random addresses and then attempts to change a shipping address to one flagged for fraudulent activity, the system automatically blocks the edit.
This is a passive protection layer. Once enabled, it runs in the background on every address edit without any additional configuration needed from you.
Block edits for customers with chargebacks
A separate toggle lets you block order editing entirely for customers who have a history of chargebacks. When enabled, customers associated with previous chargebacks won't be able to make any edits to their orders.
💡 Tip: We recommend enabling both settings. Post-purchase fraud prevention catches address-based fraud patterns, while chargeback blocking prevents repeat offenders from editing orders altogether.
The system looks for patterns like the same credit card being used across multiple orders with different shipping addresses. When an address change is attempted to a flagged address, the edit is blocked automatically.
Fraud prevention only blocks edits when clear fraud patterns are detected. Normal address corrections, like fixing a typo or changing to a nearby address, won't be affected.
Yes. When enabled, customers with a chargeback history are blocked from editing any order, regardless of the edit type. This includes address changes, product additions, and any other modifications.
