---
title: "How to Use the FAQ Content Block"
description: "Add expandable questions and answers beside upsell offers so shoppers can resolve doubts quickly."
url: https://docs.orderediting.com/en/articles/15323730-how-to-use-the-faq-content-block
collection: "Content Blocks"
updated: 2026-11-03
language: en
---

# How to Use the FAQ Content Block

Add expandable questions and answers beside upsell offers so shoppers can resolve doubts quickly.

# Before you begin

-   Open **Apps > Order Editing > Content**.
    
-   Write short answers for shipping, address changes, returns, or other offer-specific questions.
    
-   Use it as a content block on the Checkout or Thank you page, or as a saved block inside an upsell strategy. [How to Create and Manage Content Blocks](/docs/en/articles/15323727-how-to-create-and-manage-content-blocks) explains both.
    

# Why this template helps

Use **FAQ** when shoppers hesitate because of logistics or policy questions. Expandable questions keep the offer compact while still answering objections. It is useful on checkout and post-purchase surfaces where support tickets often start.

# Create the block

1.  Select **Create content**. For a block you'll reuse inside strategies, open **Saved blocks** and select **Create saved block** instead.
    
2.  Choose the **FAQ** template. For a content block, choose where it shows and select **Continue**.
    
3.  Enter a **Block name**, or select **Generate**. Only you see it.
    
4.  Optionally edit the **Section title** above the questions.
    
5.  For each row, set the **Question** and **Answer**.
    
6.  Select **Add question** for more rows (up to 12). Remove unused rows.
    
7.  For a content block, choose its markets, customers and schedule. For a saved block, set **Status** to **Active** (or keep **Draft**) and set **Show on** to **All devices**, **Mobile**, or **Desktop**.
    
8.  Select **Publish block** (or **Save as draft**). For a saved block, select **Save block**.
    

> **Success:** Keep answers short. Link to full policy pages only when the detail does not fit in a few sentences.

# Review the block's appearance

Use **Appearance** for the layout and style controls available to this template. Check the preview beside the editor, then save the block and its strategy. Editing a shared block affects every strategy using it.

**Show on** follows the shopper's device: phones see **All devices** and **Mobile** blocks, and computers see **All devices** and **Desktop** blocks. Browser width and zoom do not change it.

# Add it to a strategy

For a saved block:

1.  Open an upsell strategy and select **Add content block** under **Offer layout**.
    
2.  Place the FAQ below or beside the product offers so shoppers can expand questions without losing the offer.
    
3.  Save the strategy.
    

# Preview the offer

1.  Open the strategy preview and expand each question.
    
2.  Confirm answers match current store policies.
    
3.  Review the checkout editor preview for the target placement when needed. If you limited **Show on**, turn the Order Editing app block's **Preview Mobile** setting on to see the phone result, and off to see the computer result.

## Related

- [How to Create and Manage Content Blocks](https://docs.orderediting.com/en/articles/15323727-how-to-create-and-manage-content-blocks.md)
- [How to use the Campaign image content block](https://docs.orderediting.com/en/articles/15323729-how-to-use-the-campaign-image-content-block.md)
- [How to Use the Featured Review Content Block](https://docs.orderediting.com/en/articles/15323731-how-to-use-the-featured-review-content-block.md)
- [How to Use the Included in Your Order Content Block](https://docs.orderediting.com/en/articles/15323732-how-to-use-the-included-in-your-order-content-block.md)
- [How to Use the Rewards Bar Content Block](https://docs.orderediting.com/en/articles/15323733-how-to-use-the-rewards-bar-content-block.md)