---
title: "Setting Up the Order Editing Customer Survey"
description: "Collect star ratings and written feedback after customers finish editing an order."
url: https://docs.orderediting.com/en/articles/15323716-setting-up-the-order-editing-customer-survey
collection: "Product & Order Change Settings"
updated: 2026-10-22
language: en
---

# Setting Up the Order Editing Customer Survey

Collect star ratings and written feedback after customers finish editing an order.

# Before you begin

-   The survey appears only after a customer completes an order edit through Order Editing.
    
-   You need access to **App Settings** to turn the survey on or off, and to change the star color.
    
-   Survey responses are associated with the edited order. You can review them in Order Editing with **View past feedback**, or in Shopify's **Content** settings with **View metaobject entries**.
    

# Turn on the customer survey

1.  In the Shopify admin, go to **Apps > Order Editing**.
    
2.  Select **App Settings** from the main navigation.
    
3.  Select **Global settings**.
    
4.  Open **Customer Survey**.
    
5.  Turn on **Show the customer survey after an order is edited**.
    
6.  Save your changes if the save bar appears.
    

The survey is enabled by default unless it has previously been turned off for your store.

# Change the star color

1.  Open **App Settings > Global settings > Customer Survey**.
    
2.  Select **Star color**.
    
3.  Choose a color. **Warning** is gold and is the default.
    
4.  Save your changes.
    

**Star color** can only be changed while the survey is turned on. When **Show the customer survey after an order is edited** is off, the setting is disabled.

The color applies to the filled stars in the survey on the customer's Order Status page after they rate their edit. Empty stars stay the same. Shopify's star icon does not accept a custom hex color such as pure black.

# What customers see

After a successful edit, the customer sees a five-star rating prompt. They can select a rating and optionally add written feedback or an attachment.

The survey is designed to follow a completed edit. It does not appear simply because the customer opened the editing experience. It is also not shown for an order that only contains checkout-upsell activity without an Order Editing edit.

The survey can be suppressed when:

-   **Show the customer survey after an order is edited** is turned off.
    
-   The order has an outstanding balance.
    
-   The customer dismisses the prompt.
    
-   The activity on the order does not represent a completed Order Editing edit.
    

# Review survey responses

1.  Return to **App Settings > Global settings > Customer Survey**.
    
2.  In the **Responses** section, select **View past feedback**.
    
3.  Review the **Customer feedback** window. Newest responses appear first, with these columns:
    
    -   **Order**
        
    -   **Rating**
        
    -   **Feedback**
        
    -   **Attachment**
        
    -   **Date**
        
4.  Select the order number when you need to investigate the edit in the Shopify admin.
    
5.  Select **Close** to return to the settings page.
    

To open the underlying survey entries in Shopify's **Content** settings, select **View metaobject entries** in the **Responses** section. If Shopify's content settings can't be opened, Order Editing shows a message instead. Use **View past feedback** to review responses.

# Survey settings

<table style="min-width: 75px;"><colgroup><col style="min-width: 25px;"><col style="min-width: 25px;"><col style="min-width: 25px;"></colgroup><tbody><tr><th colspan="1" rowspan="1"><p>Setting</p></th><th colspan="1" rowspan="1"><p>What it controls</p></th><th colspan="1" rowspan="1"><p>Default</p></th></tr><tr><td colspan="1" rowspan="1"><p>Show the customer survey after an order is edited</p></td><td colspan="1" rowspan="1"><p>Shows the five-star prompt after an eligible completed edit</p></td><td colspan="1" rowspan="1"><p>On</p></td></tr><tr><td colspan="1" rowspan="1"><p>Star color</p></td><td colspan="1" rowspan="1"><p>Color of the filled stars in the survey on the Order Status page</p></td><td colspan="1" rowspan="1"><p>Warning (gold)</p></td></tr><tr><td colspan="1" rowspan="1"><p>Rating</p></td><td colspan="1" rowspan="1"><p>The one-to-five-star score submitted by the customer</p></td><td colspan="1" rowspan="1"><p>No response until submitted</p></td></tr><tr><td colspan="1" rowspan="1"><p>Feedback</p></td><td colspan="1" rowspan="1"><p>Optional written comments about the editing experience</p></td><td colspan="1" rowspan="1"><p>Blank</p></td></tr><tr><td colspan="1" rowspan="1"><p>Attachment</p></td><td colspan="1" rowspan="1"><p>Optional file supplied with the response</p></td><td colspan="1" rowspan="1"><p>None</p></td></tr></tbody></table>

# Verify it's working

1.  Confirm the survey setting is on.
    
2.  Select **Star color**, then save.
    
3.  Open an existing controlled order that is eligible for editing and has no outstanding balance.
    
4.  Complete and save a real change as the customer.
    
5.  Confirm the five-star prompt appears after the edit succeeds.
    
6.  Submit a test rating and comment.
    
7.  Confirm the filled stars use the color you saved.
    
8.  Return to **Customer Survey**, select **View past feedback**, and confirm the response appears with the correct order and date.
    

> **Info:** Opening an order or viewing an upsell is not enough to trigger the survey. Complete an actual order edit during testing.

# FAQ

## Why did the survey not appear after an upsell?

The survey measures the order editing experience. An order with checkout-upsell activity but no completed Order Editing edit does not qualify by itself.

## Why is an order not showing the survey?

Confirm that the survey is enabled, the order has no outstanding balance, and the customer completed and saved an edit. If the customer already dismissed the prompt for that order, use another existing eligible order.

## Can the stars be pure black?

No. The star icon uses Shopify's preset color tones and cannot be set to a custom hex color. To see how **Neutral** looks with your store's branding, save it and check the survey on a test order.

## Can a customer submit more than a rating?

Yes. The response can include written feedback and an attachment when the customer chooses to provide them.

## Where is survey data stored?

Responses are linked to the order and mirrored into an app-owned Shopify metaobject. Use **View past feedback** in Order Editing for day-to-day review.

## Related

- [Hidden Products](https://docs.orderediting.com/en/articles/14153543-hidden-products.md)
- [Order Downgrades](https://docs.orderediting.com/en/articles/14153541-order-downgrades.md)
- [Inventory Management](https://docs.orderediting.com/en/articles/14121924-inventory-management.md)
- [Bundle Editing](https://docs.orderediting.com/en/articles/14121914-bundle-editing.md)