--- title: "Upsell / Downsell Module" description: "Use Upsell / Downsell for One-Click Upsell flows that show a primary offer, then follow-up offers after the customer accepts or declines." url: https://docs.orderediting.com/en/articles/15323568-upsell-downsell-module collection: "Product Modules" updated: 2026-09-28 language: en --- # Upsell / Downsell Module Use Upsell / Downsell for One-Click Upsell flows that show a primary offer, then follow-up offers after the customer accepts or declines. # Overview The Upsell / Downsell module is used on the One-Click Upsell. It lets you show a primary product, then show a follow-up product when the customer accepts or declines. * * * # When to use it Use Upsell / Downsell when you want a focused post-purchase offer flow instead of a simple product list. - Offer a premium product first, then a lower-priced alternative if the customer declines. - Show a related follow-up product after the first product is accepted. - Create a short, decision-based offer path. - Use One-Click Upsell for a high-converting single-page offer. * * * # Before you begin This module is only available on the One-Click Upsell. Choose products that are easy to understand quickly, because customers see the offer immediately after checkout. * * * # Setup steps 1. Open or create a strategy for the **One-Click Upsell**. 2. In the **Product modules** section, add the One-Click Upsell product module. 3. Choose the main upsell product. 4. Write the offer text for the main product. 5. Add an accept follow-up product if you want another offer after acceptance. 6. Add a decline follow-up product if you want to show a downsell after the customer declines. 7. Set offer text, discount, quantity, and variant choices for each follow-up product. 8. Review the One-Click Upsell preview. 9. Click **Save**. * * * # Configuration options

Option	What it controls	Recommended approach
Main product	The first One-Click Upsell offer.	Use the product with the strongest order connection.
Accept follow-up	The offer shown after the customer accepts.	Use it only when a second product naturally follows.
Decline follow-up	The downsell shown after the customer declines.	Use a simpler, cheaper, or lower-commitment alternative.
Offer settings	Text, discount, quantity, and variant choices per offer.	Keep each step simple and easy to accept or decline.

* * * # Recommendations Keep the flow simple. A strong main offer plus one sensible downsell usually performs better than a complicated sequence.

Flow	Recommended use
Upsell only	Use when one product is clearly the best offer.
Upsell then downsell	Use when a lower-priced backup offer makes sense after a decline.
Accept follow-up	Use when accepting the first offer creates a natural second offer.

# Designing the offer path Start with the highest-confidence offer. The first product should be easy to understand and clearly connected to the order. Use a downsell when price, size, or commitment may stop customers from accepting. The downsell should feel like a useful alternative, not a random second product. # Good downsell patterns A smaller pack, lower-priced accessory, lighter discount, or entry-level version can work well. Keep the message short because the customer is still in the post-purchase flow. * * * # Use a different discount on the second offer Open the accept or decline follow-up you want to change and set its own discount, including the supported decimal amount. Preview **Primary Offer**, **If Accepted** and **If Declined** separately so you check the intended product, price and wording on each branch. The follow-up must be configured before its page can be customized. A global post-purchase discount is a different setting; do not change it merely to adjust one branch. # Troubleshooting # The module isn't available Check that the strategy targets the One-Click Upsell. This module is not available on other placements. # The downsell doesn't show Check that a decline follow-up product is selected and available. Also check that the customer actually declined the first offer. ## Related - [Product Modules](https://docs.orderediting.com/en/articles/14466379-product-modules.md) - [Upsell Products from Cart Module](https://docs.orderediting.com/en/articles/15323570-upsell-products-from-cart-module.md) - [Subscription Upsell Module](https://docs.orderediting.com/en/articles/15323559-subscription-upsell-module.md) - [Single Product Module](https://docs.orderediting.com/en/articles/15323557-single-product-module.md) - [AthosCommerce (Searchspring) Recommendations Module](https://docs.orderediting.com/en/articles/15323554-athoscommerce-searchspring-recommendations-module.md)