--- title: "Setting Up Order Status Page Upsells" description: "Install and configure Product Carousel or Featured Product Upsell on the Order Status Page." url: https://docs.orderediting.com/en/articles/14429370-setting-up-order-status-page-upsells collection: "Placement Setup Guides" updated: 2026-11-03 language: en --- # Setting Up Order Status Page Upsells Install and configure Product Carousel or Featured Product Upsell on the Order Status Page. # Before you begin - Customers can revisit this page while tracking an order. - Decide whether the offer belongs inside the main Order Editing block or in a standalone block. - Confirm the products are active and available in the required markets. # Choose the placement

Placement

Where it appears

Best for

Product Carousel

Inside the main Order Editing block

Several recommendations that customers can browse while tracking or editing the order.

Featured Product Upsell

In its own app block outside the main Order Editing block

One focused warranty, accessory, replenishment, or campaign offer.

The placements use separate surfaces. Installing the main Order Editing block does not install the standalone Featured Product Upsell block. # Create the strategy 1. Open **Upsells**. 2. Select **Create strategy**. 3. Choose **Product Carousel** or **Featured Product Upsell**, choose **Order status** as the page, then select **Continue**. 4. Complete **Placement** and **Markets**. In **Upsell Strategy Name**, enter the name and select **Draft** while you install and test the placement. 5. Under **Customer Segment**, keep **All customers** or add supported targeting. 6. Add and configure the product modules shown for the placement. 7. Configure offer copy, discount, quantity, and advanced controls where available. 8. Select **Publish** to save the strategy as **Draft**. For Klaviyo or Postscript follow-up messages, choose the relevant integration in the strategy's **Events** section. Connecting the integration globally does not make every strategy send an event. # Install the placement ## Install Product Carousel 1. Open Shopify's checkout editor for the Order Status page. 2. In the **Order Status** section, select **Add app block**. 3. Add **Order Editing Customer Accounts Beta**. This is the current Shopify extension name for the main Order Status block. 4. Place it where customers can find it on desktop and mobile. 5. Select **Save**. The main block also contains the customer order-editing experience. The Product Carousel appears within it when an eligible strategy has products. ## Install Featured Product Upsell 1. Open Shopify's checkout editor for the Order Status page. 2. Select **Add app block** where the standalone offer should appear. 3. Add **Featured Product Upsell** from Order Editing. 4. Select **Save**. Return to Order Editing and verify the required surface is Active. # Preview and activate 1. Open the strategy and use **Preview** to check the product, price, discount, quantity, copy, and layout. 2. Open Shopify's checkout editor and switch to the **Order status** page. 3. Confirm the intended Order Editing block appears in the correct position. 4. Review the block on desktop and mobile. 5. Save the checkout profile. 6. Set the strategy to **Active** and save it when both previews are approved. 7. Monitor the first impressions, paid upsells, and revenue after launch. The strategy preview confirms offer content. Shopify's checkout editor confirms the installed block and page layout. Neither preview proves a real add-to-order or payment update. ## Optional: test a real order update Open an existing eligible order in the selected market when you need to confirm the live add-to-order and additional-payment journey. Visit its Order Status page, accept the offer, and confirm the Shopify order update. You do not need to place a new order for this check. # Troubleshooting ## Product Carousel is missing Confirm **Order Editing Customer Accounts Beta** is installed on the Order Status page, the strategy uses the **Product Carousel** surface, and the order is still eligible for the intended editing experience. ## Featured Product Upsell is missing Confirm the separate **Featured Product Upsell** app block is installed and saved. The main Order Editing block does not render this standalone placement. ## The wrong product appears Check the winning strategy, targeting, module configuration, module order, market, inventory, hidden products, and purchased-product display settings. ## The customer cannot add the product Confirm the editing window or order eligibility, product availability, inventory, and any required additional-payment flow. ## Related - [Setting Up the One-Click Upsell](https://docs.orderediting.com/en/articles/14408304-setting-up-the-one-click-upsell.md) - [Setting Up Thank You Page Upsells](https://docs.orderediting.com/en/articles/14429369-setting-up-thank-you-page-upsells.md) - [Setting Up the Free Shipping Upsell](https://docs.orderediting.com/en/articles/13808696-setting-up-the-free-shipping-upsell.md) - [Setting Up Checkout Upsells](https://docs.orderediting.com/en/articles/13825630-setting-up-checkout-upsells.md) - [Send Order Status Page Upsells with Klaviyo](https://docs.orderediting.com/en/articles/15323704-send-order-status-page-upsells-with-klaviyo.md)