--- title: "Hidden Products" description: "Hide products from Order Editing upsells, product search and swaps with rules, the orderediting-hidden tag, or a Shopify query." url: https://docs.orderediting.com/en/articles/14153543-hidden-products collection: "Product & Order Change Settings" updated: 2026-11-09 language: en --- # Hidden Products Hide products from Order Editing upsells, product search and swaps with rules, the orderediting-hidden tag, or a Shopify query. # What Hidden Products controls Hidden products never appear in Order Editing upsells, product search or product swaps. Use it for gift cards, free samples, testers, shipping protection add-ons, internal products, or anything you never want offered after checkout. Customers can still buy hidden products from your store. Open **App Settings > Global settings > Hidden Products**. You can also reach it from **Upsells > More actions > Upsell settings > Products** by selecting **Manage hidden products**. Products tagged **orderediting-hidden** are always hidden. The tag is pinned at the top of your rules, so you never need to add it yourself. # Hide products with rules A product is hidden when it matches any of your rules. 1. Select **Add rule**. 2. Choose what the rule checks: - **Product tag**, **Product type** or **Vendor**: hides products with any of the values you add. - **Product name**: hides products whose name contains the text you type. - **Keyword**: hides products that match a word anywhere Shopify searches, such as the name, type, vendor or tags. - **Price**: hides products priced under the amount you enter. Use a small amount, such as 1, to hide free products. - **Specific products**: select **Choose products** and pick products from your catalog. 3. Add the values. Type a value and press Enter, or pick from the list of tags and product types in your store. 4. Check the count beside the rule. **Matches nothing yet** means the rule hides no products, often because of a typo. To remove a rule, select its remove button. To remove one value, remove its chip. ## Quick rules Next to **Add rule**, two shortcuts add a ready-made rule: - **Shipping protection apps** hides products from the Route, Navidium, ShipInsure and Corso vendors. - **Samples and testers** hides products tagged **sample** or **tester**. ## Suggestions When Order Editing finds products customers can still be offered that look like they should be hidden, a card lists them above your rules. It looks for gift cards that aren't named "gift card", shipping protection add-ons, and samples or testers. - Select **Hide** to add a rule that hides that product. - Select **Hide all** to add rules for every suggestion. - Select the close button to dismiss the card. Each suggestion becomes an ordinary rule you can review or remove before saving. A suggestion based on a vendor or tag adds a rule for that vendor or tag, so it can hide more than the one product listed. The preview shows exactly what it adds. ## Describe what to hide If AI features are enabled for your organization, type a request in **Describe what to hide**, such as "samples, testers and shipping protection", and select **Add rules**. The suggestion arrives as rules added to your existing ones. Check them and the preview before saving. # Check what will be hidden The **Preview** beside your rules updates as you edit: - The number of products hidden, out of your active products. - A count for each rule, so you can see which rule is doing the work. - The products that are newly hidden, or shown again, since your last save. - The full list of hidden products, with the rule that hides each one. To check one product, type its name in **Is a product hidden?**. The result says **Hidden**, with the rule responsible, or **On offer**. Products can differ between markets. Select **Choose market** at the top of the page to preview a specific market. > **Info:** Order Editing also skips products that are out of stock, so a product can be missing from upsells without appearing in this list. # Save your rules 1. Select **Save** in the save bar. 2. If your rules would hide more than half of your active products, confirm by selecting **Hide \[number\] products**, or select **Go back** to change your rules. Select **Discard** to return to your last saved rules. > **Warning:** Hiding most of your catalog leaves upsells, product search and swaps with almost nothing to offer. Review the preview list before you confirm. # Hide a product with the default tag For a product-by-product workflow: 1. In Shopify admin, open **Products** and select the product. 2. Add the tag **orderediting-hidden**. 3. Save the product. 4. Return to Hidden Products and check the product with **Is a product hidden?**. # Write the query manually Your rules are saved as a Shopify product search query, the same syntax used on the [Product Search](/docs/en/articles/14154310-product-search) page. Select **Write query manually** to edit it directly, for example: `tag:"internal" OR product_type:"gift card" OR title:insurance` Select **Back to rules** to return to the rules view. Any part of the query the rules can't show stays in your rules as **Kept as written** and is saved unchanged. If the query mixes AND with OR, it opens as written instead of as rules, and nothing in it changes. If the query has a problem, such as a quote mark that isn't closed, the page explains what to fix and **Save** stays unavailable until you do. # Check it worked 1. Use **Is a product hidden?** to confirm a product you meant to hide shows **Hidden**. 2. Use it again to confirm a similar product you want to keep shows **On offer**. 3. To check the customer experience, test it on an eligible order: open the order's product search and search for both products. The hidden product is absent and the other remains available. You do not need to place a new order. An existing eligible order shows the change. # Troubleshooting ## A product still appears to customers Check the product with **Is a product hidden?** in the market the customer shops in. For the tag workflow, confirm the exact tag is **orderediting-hidden**, save the Shopify product, then refresh the customer page. ## A rule says Matches nothing yet Check the spelling of each value. Tags and product types are easiest to add from the list of values in your store. ## The preview hides too many products Look at the count beside each rule to find the broad one. Narrow or remove it, then check the preview again before saving. ## A product already in the order is still editable That is expected. Hidden Products controls what customers are offered, not the items they already bought. To lock a purchased line item, SKU, variant title or option, use [Editing Restrictions](/docs/en/articles/14121922-editing-restrictions). ## The preview count is unavailable The page couldn't load hidden products. Select **Try again**. Your rules are safe and you can keep editing. ## Related - [Order Downgrades](https://docs.orderediting.com/en/articles/14153541-order-downgrades.md) - [Inventory Management](https://docs.orderediting.com/en/articles/14121924-inventory-management.md) - [Bundle Editing](https://docs.orderediting.com/en/articles/14121914-bundle-editing.md) - [Setting Up the Order Editing Customer Survey](https://docs.orderediting.com/en/articles/15323716-setting-up-the-order-editing-customer-survey.md)